Q. Is it secure to order from this site?

A. Yes, Our shopping cart processes all the information by using the latest security technology: SSL 128-bit encryption.

Q. Do you keep my personal Information?

A. Yes, your personal information is securely stored in our E-commerce database with the same SSL 128-bit encryption. You have the option to make this information available for future orders when logging in, so that you do not have to type it again when you come back and shop from us.

Q. Do you sell or trade any of my information?

A. Absolutely not!

Q. When will my credit card be charged?

A. Credit cards are charged at the time of the order, before the order is shipped out.

Q. How do I track my order?

A. Once your order has been shipped you will receive an email letting you know. Log in to your account and you will see your order history. Simply click the order number for more detail. Your tracking number can be found there.

Q. I forgot my password. How do I retrieve it?

A. If you forgot your password, you can reset it by clicking on "Log In" then clicking "Forgot your password?"

Q. What is your return policy?

A. You have 7 calendar days to return an item from the date you received it. To be eligible for a return, your item must be in the same
condition and in the original packaging that you received it. No refund, merchandise store credit only.

Q. Do you ship internationally?

A. Yes, we currently ship to Canada, Australia and the UK.

Q. How does a Special Order work?

A. A special order is a custom order of a single style. When placing a special order there are a few added benefits such as color selection. You can make your order all the same color or select a few color combination. Color selection is not limited to colors, we can also work with you to have a graphic image added to style. The minimum ordering size for a special order is 50 dozen per style. Special orders can take anywhere from 3-5 months, depending on the complexity of the order. To place a special order contact info@frontierfashion.com